SERVICE TERMS
Know the service.
Know the scope.
Current service conditions and practical responsibilities for WPBackups Cloud.
Service and plans
WPBackups Cloud stores encrypted backup objects and metadata, lists restore points and retrieves objects for explicit recovery preparation. Local encrypted backups do not require a Cloud connection.
One site = one plan = one storage quota. The active Free plan includes 5 GB per site. All plugin features are included, with no feature paywalls. Planned 100 GB and 1 TB tiers are coming soon. No checkout or billing is active, and viewing this website does not authorize a future charge.
Each site has one plan and one storage quota. Usage counts distinct encrypted objects referenced by completed backups for that site; an object reused by multiple backups counts once. Temporary incomplete or unreferenced uploads are separate from this figure. A backup cannot complete if it would take the completed storage total over quota. Older restore points are not automatically deleted to make room.
Supported use and recovery
V1 supports single-site WordPress: supported wp-content files and database tables for the current prefix. Restore targets the same site, installation and database prefix.
Recovery requires a qualified dedicated Linux/systemd host, a privileged administrator, locally prepared backup objects and the offline recovery runner. Browser restore is disabled. A Cloud restore-point listing alone does not establish that a restore can run.
WordPress core, wp-config.php and other web-root files are outside the backup scope. V1 does not support multisite, migration between installations, full-server images, remote databases or shared/distributed hosting. Unmanaged writers and unqualified persistent caches, MU plugins and drop-ins are outside the supported profile. Restore does not delete extra files to create an exact mirror.
Recovery requires qualified local MariaDB, supported prefix-scoped InnoDB tables with primary keys and the required staging, locks and host configuration. Review the release recovery requirements and a host-specific runbook with your administrator.
Your backup responsibilities
Back up only sites and data you are authorized to administer. Protect credentials and recovery material. Keep independent backups and recovery keys outside WordPress, verify completed backup status and test recovery in a suitable authorized environment.
Provide a quiet application for consistent capture. An ordinary online database export is not an atomic server snapshot. Maintain the supported host configuration and sufficient resources. Preserve recovery evidence privately if a restore fails, and involve the host administrator before reactivating services.
Availability and support
Backups, transfers and recovery preparation can fail. No uptime percentage, guaranteed recovery, recovery-time target or support response deadline is advertised. Support cannot be relied on to replace lost recovery material.
Contact support@wpbackups.com using the safe support checklist. Do not use the service for unauthorized access, unlawful activity or attempts to bypass site isolation and quotas.
Stored data and deletion
Completed Cloud restore points remain until explicitly deleted through the authenticated service API. The plugin has no Cloud-delete button. Removing references can reduce quota usage before physical cleanup; objects still used by another backup remain. Incomplete work becomes eligible for expiry after 24 hours of inactivity, with hourly scheduled cleanup subject to age and reference checks. This is not a promise that every copy is erased within 24 hours. Deactivating or uninstalling the plugin does not delete Cloud backups or site registration.
For site-closure and privacy questions, contact privacy@wpbackups.com. Do not treat uninstalling the plugin as a data-deletion request.
Legal scope
These pages describe current service behavior and supported use. They do not establish a separately negotiated service-level agreement, select a dispute venue, or limit rights and remedies that apply under mandatory law. Questions about contractual arrangements can be sent to hello@wpbackups.com.